Monday, October 13, 2008

Looking into Investing in a Business Transaction Management Solution?

If so, the following is a short list of qualifiying questions you should be asking yourself:
  • Is there a need to monitor and manage every business transaction?  You can’t know in advance which transaction will fail or which transaction will be important.
  • Do you experience ‘war-room’ like committees to solve ‘needle in the hay stack’ problems?  Do you need to improve your current Mean Time To Repair (MTTR)? 
  • Are you able to accurately address (business) transaction level SLAs?
  • Are you able to accurately charge-back based on IT infrastructure (i.e., machine and device) usage for each transaction at each junction?
  • Are you able to perform pre-deployment testing, comparing transaction models before and after changes, perform business transaction impact analysis of changes in IT topologies and resources?

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