Friday, May 15, 2009

BTM & IT Service Management

From managing incidents to managing changes, availability, security, and compliance, BUSINESS TRANSACTION MANAGEMENT has been leveraged by large IT organizations to augment their ITSM activities.

Let’s look at the impact of BUSINESS TRANSACTION MANAGEMENT to each key ITSM process as well as compliance and auditing activities.

Incident Management – BUSINESS TRANSACTION MANAGEMENT feeds to help desk systems business transaction events and SLA violations (in addition to current component based events).

Problem Management – BUSINESS TRANSACTION MANAGEMENT pinpoints exactly where a problem is in the entire data center topology from a business transaction perspective (instead of wasting hours or days pointing fingers in a war room).

Change and Release Management - BUSINESS TRANSACTION MANAGEMENT assesses in pre-production the impact of change to transaction performance by comparing detailed transaction metrics across builds (providing a more holistic view of performance and more granular drill-down information).

Configuration Management - BUSINESS TRANSACTION MANAGEMENT automatically discovers and models your topology based on real transactions, keeping your CMDB up to date (instead of relying on static modeling).

Availability Management - BUSINESS TRANSACTION MANAGEMENT monitors SLA compliance across all tiers (instead of being limited to specific tiers) – SLA thresholds are defined automatically, based on transaction averages; or can be manually defined.

Capacity Management - BUSINESS TRANSACTION MANAGEMENT monitors transaction volume trends and identifies candidates for consolidation.

Continuity Management - BUSINESS TRANSACTION MANAGEMENT provides business transaction measurements for your disaster recovery testing and failover scenario management.

Security Management - BUSINESS TRANSACTION MANAGEMENT tracks all transactions including the location they are coming from, exactly where they are going and what they are doing – powerful data for both detection of security risks and forensic analysis.

Compliance Management - BUSINESS TRANSACTION MANAGEMENT leverages its full transaction monitoring data to prove regulatory compliance even across virtual servers. And it provides application developers production metrics without access to production (SoD).

Auditing - BUSINESS TRANSACTION MANAGEMENT provides a full transaction audit trail and trending metrics.

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